HR at Your Service: Lessons from Benchmark Service Organizations

by Robert Clayton Ford, Gary P. Latham, Robert C. Ford

Book Overview

Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this...

• Format: Paperback
• Language: English
• ISBN: 1586442473
• ISBN13: 9781586442477
• Release Date: March 2012
• Publisher: Society for Human Resource Management
• Length: 220 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.6" x 5.9" x 8.8"