How to Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques

by Chuck Chakrapani

You've heard the buzzwords: service quality; quality improvement; customer satisfaction. You've seen the techniques: fishbone diagrams; flow charts; brainstorming. Never before have so many service... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0877572674
• ISBN13: 9780877572671
• Release Date: July 1999
• Publisher: South Western Educational Publishing
• Length: 282 Pages
• Weight: 1.36 lbs.
• Dimensions: 0.9" x 6.5" x 9.2"