How to Measure Human Resource Management

by Jac Fitz-Enz and Enz Jac Fitz

Book Overview

How to Measure Human Resources Management, Third Edition, is an industry classic, renowned for helping HR managers measure the efficiency and productivity of all major personnel functions in the quantitative terms that senior executives understand. This new edition has been completely rewritten to explain how the Web and other technologies can make HR measurement simpler and more effective. New chapters discuss hot new topics such as measuring intellectual...

• Format: Hardcover
• Language: English
• ISBN: 0071369988
• ISBN13: 9780071369985
• Release Date: December 2001
• Publisher: McGraw-Hill Companies
• Length: 368 Pages
• Weight: 1.45 lbs.
• Dimensions: 1.2" x 6.3" x 9.2"

Customer Reviews

The pioneer in HR Metrics

Jac Fitz-enz is the man who started the "HR Metrics" revolution in the early 1980s and in this book he introduces the topic is a simple, easy manner that will appeal to the beginner and advanced readers. This is a book written primarily for the HR professional and therefore, some basic understanding of the various HR functions is assumed. If you're considering a primer on HR metrics or looking to buy just one book that will provide the basics as well as serve as reference, then this is the book. You may also want to consider the more advanced "The ROI of Human Capital: Measuring the Economic Value of Employee Performance" if you want a more in-depth understanding of the topic. Fitz-enz divides the book to seven parts with the first part of the book (Part 1) focusing on "Why measure HR." These are arranged in 4 chapters that present a compelling picture for using and implementing HR metrics as well as several pointers on implementing viable and effective HR systems. In each of the subsequent six parts, one of the main functions of human resources is discussed with specific chapters on all relevant HR activities and numerous metrics and detailed examples to demonstrate how to use and apply the metrics. The areas covered include: Part 2: Hiring and staffing including workforce planning, recruiting and the hiring process. Part 3: Compensation and benefits divided into a chapter on compensation and another on benefits. Part 4: Training & development including e-learning; knowledge management; leadership and management development; career management; and organization development. Part 5: Employee relations and retention with chapters on orientation; absenteeism and turnover; and labor relations. Part 6: e-HR. The chapter on workforce analytics is excellent and probably the best introduction to the topic I've come across. There's also a second chapter on communicating and reporting outcomes. Part 7: Alternative methods such as outsourced call centers and employee self-service.

Measure or be meagre

A practical model of measurment on which HR teams can build up on. A thought provoking primer but should be customized to suit each organization

Updated classic

This 3rd edition updates a classic HR book (originally written in 1984). New chapters on technology, outsourcing, etc. as well as revision of the basic chapters has kept this book on the forefront of HR "must haves".

The Most Practical Measurement Resource Available!

This book is a must-have for anyone concerned about cost-effective, value-added human resources results. It is the clearest, most concise work of its type. Anyone, regardless of their level of experience in human resources, can quickly use the contents of this book to become immediately more effective in their workplace.