How to Measure Customer Satisfaction

by Nigel Hill

Book Overview

Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0566081938
• ISBN13: 9780566081934
• Release Date: January 1999
• Publisher: Gower Publishing Company
• Length: 136 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.5" x 6.8" x 9.6"