How to Manage Problem Employees: A Step-By-Step Guide for Turning Difficult Employees Into High Performers

by Glenn Shepard

Book Overview

There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality and the labor pool includes some people... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0471730432
• ISBN13: 9780471730439
• Release Date: July 2005
• Publisher: Wiley
• Length: 208 Pages
• Weight: 0.57 lbs.
• Dimensions: 0.6" x 5.4" x 8.5"

Customer Reviews

An Indispensable Resource for Every People Manager

I thought I've taken enough Management courses in MBA school that would prepare me for managing problem employees. I found out I was wrong when I realized that I had some of the symptoms of BMS -- Battered Manager Syndrome, as explained in Glenn's book. I appreciate Glenn's book because it starts out by asking People Managers if the job is right for them. I found it helpful that the book gives prescriptive advice on the kind of manager one ought to be. What I also found helpful was his explanation of "Why People Do the Things They Do" in Chapter 7, and his recommended actions that a manager could take to deal with types of employees that he has effectively profiled from his experience in conducting management seminars. I thought the book was already worth its weight in gold after reading Chapter 7, but Glenn exceeded my expectations further when he clinched the book with a chapter on handling daily challenges brought upon by problem employees. After reading this book, I immediately applied most, if not all, of Glenn's prescriptive advice, and I'm happy to report that I no longer have the symptoms of BMS.

Harsh Reality

Glenn Shepard is the Professor of Harsh Reality. He's provocative and tells it like it is in a humorous but chillingly serious fashion that cuts to the core of the issue in a way that no other management guru does. His style is not for everyone, especially those who think more positive thinking and a pat on the back are the solution to everything. But if you've been in the trenches of management and have experienced how miserable problem employees can make your life, this book will be your salvation.

Tough (and practical) Answers

This book is definitely not for the thin skinned. But if you're sick and tired of trying to get a good day's work out of people with an entitlement mentality who think the world owes them something, Glen Shepherd has unapologetically provided the answers you're looking for.

Very Helpful and On Target!

This book is a must-read for all new and veteran managers! It gives you so much practical advice and hits the nail on the head when it comes to providing just the right words to say to a problem employee. But beyond that, his advice actually works! It's one thing to hear a tip or technique, but when you are then motivated to try these techniques and they work, that's when you know your investment was worth the time and effort. This book offers straightforward advice on the most difficult subject in management and one for which most of us are not fully prepared - supervising people!" Dr. Donna Austin, Dean Division of Continuing Education & Public Service Louisiana State University Shreveport

Right On Target!

After attending Glenn's seminar on this subject, I told my co-worker "this guy should write a book". It's about time! This is a "must-read, get-your-own-copy because I am keeping mine" book that every manager should have in his or her toolbox. Glenn is frank, honest, and above all, REAL. No "guru mumbo-jumbo" in this book, just real situations and real solutions. After reading it I remembered that I am a manager to my employees- not their friend, not their parent, and certainly not their babysitter. Thanks, Glenn!