How to Give Your Users the LIS Services They Want

by Peter Griffiths, Sheila Pantry, Peter Griffiths

In these turbulent times, with the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of new resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users.

The benefits of analysing user behaviour are self-evident: better strategic planning, cost benefits and better use of budgets, better marketing, satisfied customers,...

• Format: Paperback
• Language: English
• ISBN: 1856046729
• ISBN13: 9781856046725
• Release Date: November 2009
• Publisher: Facet Publishing
• Length: 208 Pages
• Weight: 0.35 lbs.
• Dimensions: 0.3" x 6.0" x 8.9"