How to Complain: Spot the Tactics Employed by Companies Dealing with Complaints and Turn the Tables on Them

by Mel Stein

You are sitting down with family and friends in a supposedly smart restaurant--and the food is disgusting. What do you do when the waiter asks if everything is ok? Like the majority of the population, you probably half-smile and mumble something acquiescent. Wrong You should always complain and always explain A complaint without explanation is worthless. Ranting and raving is bad; controlled complaining is good. Don't just walk away, let the people...

• Format: Paperback
• Language: English
• ISBN: 1904915027
• ISBN13: 9781904915027
• Release Date: May 2005
• Publisher: Southbank Publishing
• Length: 224 Pages
• Weight: 0.58 lbs.
• Dimensions: 0.8" x 5.2" x 7.8"