Process Redesign: The Implementation Guide for Managers

By Charles Anderson

* Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design. * Comprehensive in scope, this book integrates the three major approaches to process redesign -- benchmarking, continuous improvement, and reengineering -- showing how to combine them for maximum effectiveness. It explains the circumstances for which each approach is appropriate and describes how to apply each specific technique effectively. The book also points out the many potential pitfalls that can impede even the most well thought out program. * You will find detailed and methodical coverage of such topics as defining processes, measuring performance, reducing cycle times, team building, benchmarking, the critical success factors for reengineering, and much more.Numerous examples from many different industries demonstrate concepts and techniques in action, illustrate common mistakes, and provide a model for successful implementation that you can apply to your own organization. * The information is presented in an accessible format, with guidelines, checklists, worksheets, discussion questions, and clear graphics to help you absorb essential information quickly and apply it successfully. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0201633914
• ISBN13: 9780201633917
• Release Date: January 1996
• Publisher: Prentice Hall
• Length: 332 Pages
• Weight: 1.65 lbs.
• Dimensions: 1.0" x 7.5" x 9.5"

Customer Reviews

Great Book for Beginning Process Engineers

This is a very thorough book that leads you through the entire redesign process. I especially liked Chapter 10, "Document Processes", as it is a good place to start the book. This is a very good book for process redesign training - not too detailed to bore training participants, but thorough enough to provide the trainees with a solid process redesign foundation. Packed with useful information and very, very good illustrations...

Satisfactory

I use this book to teach business process management for the MBA class. It does not have the depth or rigor of a textbook, but does a decent job of addressing the major issues.

Excellent as an implementation guide

Extremely useful as a practical implementation guide