How to Achieve Organisational Growth through Effective Customer Service

by Irobiko Chimezie Kingsley

The customer care and academic research consultant explains how companies can leverage the incredible power of customer service to build relationships, earn trust and become profitable. Drawing on over five years of research for companies such as Toyota, Cadbury, Nestle, Nigerian Breweries, Walmart, Tesla and Volkswagen, this strategic book challenges conventional business wisdom and teaches readers how to exploit the financial impact of effective...

• Format: Paperback
• Language: English
• ISBN: 6202677929
• ISBN13: 9786202677929
• Release Date: July 2020
• Publisher: LAP Lambert Academic Publishing
• Length: 64 Pages
• Weight: 0.23 lbs.
• Dimensions: 0.1" x 6.0" x 9.0"