This book is one of the outputs from a project designed to identify and test out ways of improving the water services delivered to the urban poor through SWEs. As such, it will prove an invaluable resource for water utility managers and policymakers. The book includes accounts of fieldwork undertaken in a number of African cities: Dar es Salaam (Tanzania); Nairobi (Kenya); Khartoum (Sudan) and Accra (Ghana). Even in these cities, where dependence on SWEs is high, the services provided by these SWEs have been poorly documented until now.
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