How Management Matters: Street-Level Bureaucrats and Welfare Reform

by Norma M. Riccucci

Book Overview

Both "bureaucracy" and "bureaucrats" have taken on a pejorative hue over the years, but does the problem lie with those on the "street-level"--those organizations and people the public deals with directly--or is it in how they are managed? Norma Riccucci knows that management matters, and she addresses a critical gap in the understanding of public policy by uniquely focusing on the effects of public management on street-level bureaucrats. How Management...

• Format: Paperback
• Language: English
• ISBN: 1589010418
• ISBN13: 9781589010413
• Release Date: March 2005
• Publisher: Georgetown University Press
• Length: 190 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.6" x 6.6" x 9.1"
• Grade Range: Postsecondary and higher