How Good Is Your Library?: A Review of Approaches to the Evolution of Library and Information Services

by John Harrington and John Blagden

A review of approaches to the evaluation of library and information services. Contents: Performance assessment concepts; Cost benefit analysis; Applying market forces; Shadow pricing; Closing part or all of the library; Objectives; Library staff; Marketing approaches to meeting client needs; Unobtrusive testing; Attitudes of users and non users; Outcomes; Inter-library comparison; Costing; Peer review; The American Library Association initiative; Methodology; Case histories of the expanded anecdote; Document delivery and availability; Increased resources; Attitudes towards performance assessment.

• Format: Paperback
• Language: English
• ISBN: 0851422683
• ISBN13: 9780851422688
• Release Date: December 1990
• Publisher: Routledge
• Length: 58 Pages