Hospitable Healthcare: Just What the Patient Ordered!

by Peter Yesawich and Stowe Shoemaker

Book Overview

"We thought we knew what patients needed..."- Dr. James Merlino, Cleveland Clinic

Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do?

Given that both industries share many common...

• Format: Paperback
• Language: English
• ISBN: 1954676506
• ISBN13: 9781954676503
• Release Date: September 2024
• Publisher: Indigo River Publishing
• Length: 246 Pages
• Weight: 0.74 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"