High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

by Micah Solomon

Book Overview

Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and inarguable logic, author... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0814417906
• ISBN13: 9780814417904
• Release Date: May 2012
• Publisher: Amacom
• Length: 208 Pages
• Weight: 1.05 lbs.
• Dimensions: 0.8" x 6.4" x 9.5"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher