Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service

by Ron Willingham

In an increasingly competitive economy service is a key factor. This book shows managers how to focus on and satisfy customers' needs.

• Format: Paperback
• Language: English
• ISBN: 013388158X
• ISBN13: 9780133881585
• Release Date: July 1992
• Publisher: Prentice Hall Press
• Length: 224 Pages
• Weight: 2.70 lbs.
• Dimensions: 0.7" x 5.4" x 8.3"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher

Customer Reviews

Fantastic Buy

Excellent resource material if you're looking to enhance your Customer Service skills. A must read for anyone in this field

Influence On Life

Absolutely a life changing experience. Ron Willinghams' wit and humor makes this improvment book, not only fun but easy to apply to everyday living. My career has honestly been boosted with this winner. Positive, informative, and, well, just get this one and you will see that you deserve better and can give better. And with giving and getting better service your entire life WILL change. Thank you Ron.

Read this book!

Are you working in a service based industry? If you answered yes to this question, you should read this book. Hey! I'm the Customer is an easy, fun read. It is filled with the basics of outstanding customer service. If you are new to the service industry, please read this book! Your customers will be glad you did!

Easy to read and understand at all levels of the organizatio

We use this book in our organization in conjunction with a process presented by Integrity Systems. Works great to provide people with ideas and events that they can related to in their own lives. Quick reading with some humor interjected.