For 5-year-olds to one-hundred-five-year-olds... from the kitchen to the conference room. Think back on the most difficult conversation you've had in your life. Why was it so challenging? Would it have been easier if you'd known initially that you wouldn't be interrupted, judged or criticized, that your opinion would carry respect and be held in confidence if that was your wish? And, of course it would carry a 100% Guarantee that you'd be understood...