Great Customer Service on the Telephone

by Kristin L. Anderson

Book Overview

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

In this book, you will be able to double your effectiveness when you learn how to:

handle irate customersend...

• Format: Paperback
• Language: English
• ISBN: 081447795X
• ISBN13: 9780814477953
• Release Date: November 1992
• Publisher: Amacom
• Length: 96 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.3" x 6.8" x 9.7"
• Age Range: 17 years and up
• Grade Range: Grade 12 and higher

Customer Reviews

Excellent communication skills tool!

I've been doing reception work for a long time and was recently promoted to because of my excellent phone and office skills. Not to brag, just to illustrate that I know something about customer service on the phone. I love reference material and I have purchased other books on the same subject. I read this book, nearly cover-to-cover (left out the sales calls chapter as it does not apply to me), and I found it interesting, informative, easy-to-read, and applicable to my work. Very useful tips on how to handle all kinds of situations. Written for anyone from the 20-year professional secretary/assistant to a total beginner. I would definitely choose this book over The Phone Book: Telephone Skills for Business Success Student Text by Fisher. In short, professionally written, applicable to all kinds of situations, great for all levels of experience.

Customer service rescue me book

This book was absolutely what I have been looking for. It has assisted not only me, but the customers that I work with on a daily basis. Thanks for such great information and Rescue.