Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees

by Richard Seltzer and Holona LeAnne Ochs

Book Overview

Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance.

• Format: Paperback
• Language: English
• ISBN: 0739144235
• ISBN13: 9780739144237
• Release Date: June 2010
• Publisher: Globe Pequot Publishing Group Inc/Bloomsbury
• Length: 310 Pages
• Weight: 1.05 lbs.
• Dimensions: 0.9" x 5.9" x 8.9"