Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to think and and Act Like a Concierge

by Katharine C. Giovanni

Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today's competitive business world. From interviews with... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1931109087
• ISBN13: 9781931109086
• Release Date: August 2009
• Publisher: Newroad Publishing
• Length: 160 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.4" x 5.9" x 8.9"

Customer Reviews

Great customer service is on my mind.

Katharine Giovanni has done a great job of bringing this important issue to the front of my mind. I am constantly evaluating what kind of service I am receiving as a customer and I am enjoying finding hints and more ways on how to train my staff and myself on how to provide excellent customer service in our business.

A Great Reminder!

Katharine Giovanni's book "Going Above and Beyond" should be required reading for people of all ages. It is a great reminder that it doesn't cost anything to "just be nice." It is getting back to basics, which is much needed in our society today. Thank you Katharine, for bringing "the Golden Rule" back to the forefront!

A Must Read For Anyone Wishing to Provide Excellent Customer Service

Katharine Giovanni's Book Going Above and Beyond is a must read for anyone wishing to provide excellent customer service. Also, it should be required reading for new employees of any company or agency. I have worked for agencies who paid tens of thousands of dollars to contractors to provide workshops teaching their employees how to provide good customer service. These agencies could have saved a great amount of money by simply providing a copy of Katharine's book in the orientation packet for any new employee. Katharine covers it all in a simple, easy to read format that is as enjoyable as it is practical. Connie Domino, Author of Law of Attraction: Develop Irresisible Attraction and The Law of Forgiveness. [...]

Modern Manners

This book should be given to all adults/teenagers/ children as it teaches modern day etiquette. It was nice to find in one book, simple and easy tips for someone to use in any industry AND be successful. Katherine is a master in her field but this book is also a "how to" in everyday life. "Going Above and Beyond" should be on every coffee table in America!!!

The Gold Standard

Katharine Giavanni has done the concierge industry a great service with this book. In fact, no matter what your business is, the principles and advice int the book will go a long way to making any business more productive, more profitable and certainly one that customers want to do business with.