Giving and Receiving Feedback

by Patti Hathaway

Book Overview

This book shows how to get rid of the negative connotations and use this type of communication as a vehicle for growth. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1560524308
• ISBN13: 9781560524304
• Release Date: September 1997
• Publisher: Crisp Learning
• Length: 1 Pages
• Weight: 0.10 lbs.
• Dimensions: 0.3" x 8.0" x 10.0"

Customer Reviews

Great Feedback ideas

I would highly recommend the book "Giving and Receiving Feedback" by Patti Hathaway,CSP to anyone who wants to improve their business or personal relationships building constructive communication. On a personal note the planning sections and suggestions can help me redirect some of the things I have been doing and improve my relationships. One of the suggestions I liked the best concerned giving reviews. When giving a review present the negative first, then end the review on an upward appraisal note.If the only section in the book was the section on the difference in how men and women communicate it would be worth buying the book for, but there are so many more great ideas you should be ordering the book now instead of reading this review.

Patti has done it again

I found this book easy to read, and packed full of helpful information, tools, suggestions and hints. The author included several self-tests for you to discover how you communicate and give feedback. Then, once you knew where your weak areas were, there was ample material to assist you in improving. Charts give examples, case studies allow you to picture how to use what you've learned, exercises offer practice, and the graphics areappropriate and memorable. This book is for anyone who wants to improve his/her communication skills (and who among us doesn't want to do that!?).Patti covers the differences in men's and women's communication approaches, overcoming negative self-talk, and a DASR (Describe, Acknowledge, Specify, Reaffirm) technique that will guide you in your communications whether with spouse, parent, child, friend, boss, or acquaintance, throughout the rest of your life. I highly recommend it for everyone to read!