Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service

by Jeff Toister

Book Overview

Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.

Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.

Rather than offering another set of customer service tips, Getting...

• Format: Paperback
• Language: English
• ISBN: 0578433362
• ISBN13: 9780578433363
• Release Date: March 2019
• Publisher: Toister Performance Solutions
• Length: 228 Pages
• Weight: 0.82 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"