Getting Past No: Negotiating in Difficult Situations

by William Ury

Book Overview

"Getting Past No is the most elegant handbook on the challenge of difficult negotiation and difficult people."--Leonard A. Lauder, president, Est e Lauder Companies "Bill Ury has a remarkable ability... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0553371312
• Release Date: January 1993
• Publisher: Bantam
• Length: 208 Pages
• Weight: 0.45 lbs.
• Dimensions: 8.3" x 0.6" x 5.3"

Customer Reviews

Its not tips.. its a technique that has to be worked out

My profile: 42 yo, sales engineer. I find this audiobook a constant refernce in my travel pack. As a sales engineer on the road I keep resorting to the techniques of this book to find the break-through awakening in the negotiation process. This approach is not ivory-towered inspirired, its based on very concrete situations and it calls for leaderhip qualities that are assumed by default since you are your own worst enemy. I find this audiobook more complete than getting to yes and a complement to it. negotiation is not a subject just to be left to one tool or aproach, I encourage anyone inetrested in the theme to spice-it-up with other tip observing book such as Herb Cohen's. Be prepared to study and use a powerful technique.

Wonderful

I enjoyed the audio edition of this book while driving to my work. My english comprehension is not very good, but the clarity of the pronunciation and the great content of the book made me happy during several Madrid's traffic jams

Impasse Blockbusting

In his superb book, William Ury builds on the pricipals first put forth in his first book with Roger Fisher, "Getting To Yes." In "Getting Past No" Ury discusses the nuances and niceties of negotiating using a joint problem solving approach which is "interest based" rather than being "rights based" or "power based." Ury explains that the challenge is to convert a confrontational situation to a cooperative creative problem solving process, that integrates the parties in a negotiation into a cooperative mode, that results in the best long term agreements.The specific wonder of this book, is its focus on what to do, when you don't know how to get past a problem. Ury calls his method the "Breakthrough Strategy" and is virtually totally as applicable for mediators as it is for negotiators. In fact, several times, Ury mentions that a mediator may assist the process.Simply put, Ury contends that there are basically 5 things that one needs to do to preserve smooth negotiations and to break through an impasse if it occurs. He calls these 'steps' by the following designations: "Go To The Balcony", "Step To Their Side", "Reframe", "Build Them A Golden Bridge" and "Use Power To Educate." These simple concepts are extremely useful tools for negotiators and mediators alike. There is no disappointment in this book. The approach and the writing style are just superb. Once again, the Harvard Group, especially William Ury, have produced a book that anyone can gain from and is almost a must for those in dispute resolution and negotiation on a day to day basis.

Best of Breed

I have read extensively on negotiation, including everything written by folks affiliated with the Harvard Negotiation Project. I think that _Getting Past No_ is the best of all the books.Its conciseness is deceptive. The concepts expressed are profound. For example, I cannot count the number of clients to whom I have explained the concept of BATNA (best alternative to a negotiated agreement, i.e. what you do if the negotiations fail) before we head into a session of mediation or other negotiation. I have reread this book several times at widely spaced intervals and have found it better than I remembered each time. I think this particular book is also much more helpful to those who participate in negotiations that are less structured than labor or arms negotiations that are highly choreographed than was _Getting to Yes_, which at times seemed to assume that all players in the negotiation would be using the same text.

<p>#4 of my Top 10 Books on Negotiation

Sometimes I'm tempted to tell people to bypass Getting to Yes and just go straight to this spin-off. It imparts the same essence of mutual-gains negotiation, and additionally includes lessons in good basic strategy for dealing with others' negotiation tactics, tricks, and attacks. While Getting to Yes gives you the foundation of principle-centered negotiation, this book focuses on what to do when that principle-centered negotiation breaks down due to the other side's deceitful, confused, or just plain difficult behavior. If this were a sales book, it would be called something like "Dealing with Sales Objections," but as a negotiation book, it's even more effective: It addresses ways of identifying and dealing with common barriers we all face when trying to strike deals. Getting Past No has the same concise, pithy style as Getting to Yes, which makes the tactics sound a lot simpler than they prove to be when you try to put them into practice. But as an analysis of difficult negotiation and as a general roadmap to the land of "Don't get mad, don't get even, get what you want!", it really can't be beat.