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Every day we experience the annoyance of having to queue. The phenomenon is becoming more prevalent in our increasingly congested and urbanised society. Not only the visible queues in traffic jams, airport check in desks and supermarkets, but the more common invisible queues... Read Full Overview

Every day we experience the annoyance of having to queue. The phenomenon is becoming more prevalent in our increasingly congested and urbanised society. Not only the visible queues in traffic jams, airport check in desks and supermarkets, but the more common invisible queues... Read Full Overview

Introduction Fuzzy Logic Knowledge and Fuzzy Control Control of Service Activities Control of Queue Discipline Control of the Admission of Customers Queuing Control with Multiple Criteria Applications of Fuzzy Queuing Control in the Internet