Fulfilling Customer Needs: A Practical Guide to Capacity Management

by Normand L. Frigon and Harry K. Jackson

An outstanding practical guide to capacity management --a detailed blueprint for organizational excellence and maximum customer satisfaction. Being competitive in today's marketplace means understanding the customer's expectations and providing products and services on target --the first time, every time. This book shows how to use the knowledge and skills of capacity management to do just that, with a systematic presentation of the principles and...

• Format: Hardcover
• Language: English
• ISBN: 0471180920
• ISBN13: 9780471180920
• Release Date: June 1998
• Publisher: Wiley
• Length: 240 Pages
• Weight: 1.20 lbs.
• Dimensions: 0.7" x 6.4" x 9.6"