Front Office Operations & Management

by Ahmed Ismail

For Hotel Management training in both large chains and smaller organizations, as well as meeting professionals, this book introduces concepts of organization, communication, ethics and policy within a hotel. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the...

• Format: Paperback
• Language: English
• ISBN: 0766823431
• ISBN13: 9780766823433
• Release Date: December 2001
• Publisher: Cengage Learning
• Length: 355 Pages
• Weight: 1.85 lbs.
• Dimensions: 0.8" x 8.1" x 9.4"