Foundations For Customer Centricity: Radically Change Your Company Structure To Achieve True Customer Centricity

by James Dodkins

"From the day we founded The Ritz-Carlton, our vision has been to be the very best at what we do. In order to achieve success it has been essential to have a solid foundation, a clear roadmap and solid processes for our people. In this book, James examines the importance of a solid foundation for any organization or individual. A story that provides true inspiration."Herv? Humler - President, The Ritz-Carlton Hotel CompanyDodkins exposes the customer...

• Format: Paperback
• Language: English
• ISBN: 1973303752
• ISBN13: 9781973303756
• Release Date: December 2014
• Publisher: Independently published
• Length: 90 Pages
• Weight: 0.42 lbs.
• Dimensions: 9.0" x 0.2" x 6.0"