Focus First on Service: The Voice and Face of Your Utility

by American Water Works and American Water Works Association

Water utility customer service representatives face a variety of customer problems and complaints every day. They need specific training in how to deal with customer problems quickly and provide satisfactory solutions.

Focus First on Service: The Voice and Face of Your Utility is a new employee training workbook written specifically for water utility customer service representatives. Designed for either classroom or individual study, the workbook...

• Format: Paperback
• Language: English
• ISBN: 1583214585
• ISBN13: 9781583214589
• Release Date: January 2007
• Publisher: American Water Works Association
• Length: 82 Pages
• Weight: 0.50 lbs.
• Dimensions: 0.2" x 8.3" x 11.0"