Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred

by Michael Heppell

Michael Heppell explains how to win and retain customers without spending a fortune by creating magic moments in everyday situations that get you noticed, remembered and referred. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0273707922
• ISBN13: 9780273707929
• Release Date: January 2009
• Publisher: FT Press
• Length: 144 Pages