Exploring Service Productivity: Studies in the German Airport Industry

by Claudia Lehmann

Systematic literature review on service productivity.- Service productivity from a provider's perspective, a customers' perspective, and an operations perspective.- An interactive service productivity model.

• Format: Paperback
• Language: English
• ISBN: 3658230355
• ISBN13: 9783658230357
• Release Date: July 2018
• Publisher: Springer Gabler
• Length: 344 Pages
• Weight: 0.97 lbs.
• Dimensions: 0.8" x 5.8" x 8.3"