Experience Is Everything: Winning Customers' Hearts, Minds & Wallets in the Era of NOW CX

by Eng Tan and Daniel Rodriguez

Book Overview

The on-demand digital economy and the higher-than-high standard set by companies like Amazon have created a new kind of consumer -- a NOW Customer. They are always on (and always online) and expect... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN13: 9798985200201
• Release Date: January 1
• Publisher: Simplr Solutions
• Length: 210 Pages
• Weight: 0.96 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"