Experience Design for Customer Service: How To Go From Mediocre To Great!

by Mark Stanley and Mark Stanley

Senior executives from a well-known company have gathered at an off-site meeting. They are there to review the latest company results before they will be released to the public. Revenue is flat, profits are not growing, and customers are not saying nice things on social media. No one at the meeting has a clear idea of why, and there aren't any new ideas on the table. The only thing everyone seems to be good at is offering excuses about why things...

• Format: Paperback
• Language: English
• ISBN: 1945849770
• ISBN13: 9781945849770
• Release Date: May 2019
• Publisher: Jones Media Publishing
• Length: 110 Pages
• Weight: 0.38 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"