Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Micah Solomon and Leonardo Inghilleri

Book Overview

What if you could protect your business against competitive inroads, once and for all?

Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere...

• Format: Hardcover
• Language: English
• ISBN: 0814415385
• ISBN13: 9780814415382
• Release Date: April 2010
• Publisher: Amacom
• Length: 192 Pages
• Weight: 0.98 lbs.
• Dimensions: 0.8" x 6.3" x 9.1"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher