Exceeding Customer Expectations

by Commission On Fire Accreditation I Cfai and Randy R. Bruegman

Addressing the need for modern fire departments to improve service and cost effectiveness while maintaining a level of excellence, this book for the fire safety professional emphasizes the use of... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0130384941
• ISBN13: 9780130384942
• Release Date: November 2002
• Publisher: Prentice Hall
• Length: 134 Pages
• Weight: 0.85 lbs.
• Dimensions: 0.3" x 10.8" x 8.3"