Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone: A Comprehensive Guidebook for Emergency

by Ellis Amdur

Book Overview

Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over one hundred and twenty years, walks professionals working in Emergency Dispatch Centers through a multitude of steps they can use to...

• Format: Hardcover
• Language: English
• ISBN: 1950678016
• ISBN13: 9781950678013
• Release Date: April 2019
• Publisher: Edgework: Crisis Intervention Resources Pllc
• Length: 232 Pages
• Weight: 1.83 lbs.
• Dimensions: 0.6" x 8.5" x 11.0"