Evaluating Reference Services: A Practical Guide

by Jo Bell Whitlatch

For many users, library means reference. To make sure these library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0838907873
• ISBN13: 9780838907870
• Release Date: August 2000
• Publisher: American Library Association
• Length: 226 Pages
• Weight: 0.71 lbs.
• Dimensions: 0.5" x 6.0" x 9.1"