Good manners matter - and not just during formal events. Etiquette isn't just about which fork to use or how to hold a teacup. Good manners and etiquette are as important in the supermarket checkout line as they are at a state dinner. They are the key to surviving every human contact with your sense of humor and self-esteem intact. In most cases, it's just a matter of good old "Golden Rule" common sense - do unto others as you would have them do unto...