Establishing a System of Policies and Procedures

by Stephen B. Page

Book Overview

Establishing a System of Policies and Procedures Basic, easy to read policy and procedures book for writing policies and procedures quickly. Write clear and consistently every time. Start today. Do it... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1929065000
• ISBN13: 9781929065004
• Release Date: September 2012
• Publisher: Process Improvement Publishing
• Length: 150 Pages
• Weight: 0.65 lbs.

Customer Reviews

Excellent

Stephen Page tells you how to write policies. He does not illustrate his ideas with any specific examples or enclosed CD. The book is thin, just 58 pages on policies and procedures, then followed by another ~100 pages of information on how to make binders, how to write gooder English, how to use the internet, and other topics that I did not need. I was able to read his main ideas in less than an hour. My takeaway was his fantastic recommendation in Chapter 4 (Writing Format) for how to structure every written procedure into the same 7 sections. Same section titles, same Style Guide, same font, pure consistency between every procedure so as not to confuse the users of the procedures. Mr. Page doesn't do separate policies, as he embeds his relevant policies into the Policy section of each procedure. Chapter 4 is worth the price of the book.

Solid, straightforward and effective

This is my third book by Mr. Page and it does not disappoint. I started with his Achieving 100% Compliance of Policies and Procedures, which is best suited for advanced policy and procedures developers in quality environments, and followed with his 7 Steps to Better Written Policies and Procedures. The latter book is better suited as a training manual or quick reference guide.This book, however, is a straightforward "how to" book, and it gives procedures for writing policies and procedures that are effective and clear. What I like about this book is Mr. Page stays focused on the basics, and sorts out the key issues. If you've never written policies and/or procedures this book will step you through the process with no fluff. That doesn't mean the book is terse. On the contrary, the book explains in necessary detail how to develop policies and procedures that reflect best practices. Having read all of Mr. Page's books, and also having an extensive background in policy and procedure development, I can attest that the approach is mature and will assure success if followed.As with other reviewers I've noticed a few typos and convoluted sentences. However, these did not detract from the book's value because they did not change the context of the book's content or make it difficult to follow. If you need to write policies and/or procedures and have never done it before get this book and follow it. You'll be impressed with the results using the approach, and you'll also benefit from Mr. Page's extensive knowledge of the subject by avoiding false starts, as well as producing documents that are solid and clearly written.

Excellent introductory book on the subject

This logically-sequenced book is a great starting point for anyone who is faced with the task of writing policies and procedures. By following the book's clearly described steps you will be led through the development of policies and procedures that will be unambiguous and clearly stated. More importantly, the policies and procedures will incorporate document and revision control elements that are essential to ensuring that the right version is used. This is especially important for companies that employ quality programs, such as ISO 9000. While some of the writing is stilted, and there are some typos, this book is the best introductory text I've come across (and I have a shelf full of similar books), and one that I recommend without reservation to anyone who is faced with the task of writing policies and procedures. If you're an experienced policies and procedures writer I recommend that you forego this book and get, instead, the author's "Achieving 100% Compliance of Policies and Procedures".

High Quality Book on Policies and Procedures

I have been involved with Total Quality Management for 25 years and this is best book and perhaps the easiest to read and understand that I have been privileged to read. This is so simple and yet so concise. Any novice can learn quickly. Any seasoned professional can pick up a few pointers. This is a wonderful book and should be bought by anyone interested in learning the basics, the fundamentals about writing high quality policies and procedures.And I am with those anti-bashers. Everyone makes mistakes. I have written articles myself and it is so hard to be perfect even with editors and word processor grammar checkers and the like.The series of books he writes are wonderful and well thought out. Let those bashers write anything as good as this author writes. And I challenge you to find something as good.

Great source for your ISO Qualification process

Thank you Mr. Page! About two years ago, it was determined that to survive in the aerospace business my company would have to get ISO 9000 qualification. Each department head was informed that he/she would be responsible for DOP's And SOP's within their group. Not being a writer, panic set in - how do you write an effective non-ambiguous procedure? Then I came across Mr. Page's book. It walked me through step by step on how to write procedures correctly. My co-workers followed his guidelines as well. I think in some respects his book helped get us through our ISO audit. By the way, the section on intranet helped us with our sales force in the field. We now send via intranet DOP's related to the sales force for review and signiture. Mr. Page's book is clear and concise. It is just what a busy person with limited time like myself was looking for in a "how to " book.

Quality Book about Writing Policies and Procedures

As a quality professional for 26 years, this was a great book and I was happy to see that the American Society of Quality gave it a great review on the author's web site. It has wonderful content such as research, writing format, communications, and information you don't find anywhere else.I like the book because it is short and not full of fluff like a lot of authors write. You don't get bored and you stay focused. Thanks Steve.I have read some of the other reviews, they are all positive except for one or two and it sure seems like they are bashing for no reason other than something to gain (like being an author of another book of similar content that isn't doing as well). I can't believe someone would do this.Read the book and you will see why it is so good.By the way, I believe he is writing a fourth book about how to ensure policies and procedures are effective and are cost effective. Sounds interesting to me. Hal