1 Introduction.- 2 Background to Enterprise Modeling and to Related Elicitation Approaches.- 3 Typical Organizational Problems and How Participatory Enterprise Modeling Helps.- 4 An Example of an Enterprise Modeling Method - 4EM.- 5 The Process of Enterprise Modeling.- 6 Roles and Competences in an Enterprise Modeling Project.- 7 Types of Organizational Stakeholder Behaviors in Participatory Modeling and How to Deal with them.- 8 Managing Situations...