Encounters at the Counter: What Congregations Can Learn about Hospitality from Business

by Alan Johnson

Encounters at the Counter shares Johnson's engaging in face-to-face customer service. It explores the dimensions of hospitality that can be applied to congregations seeking to demonstrate genuine hospitality, such as: the contagion of happiness, maximizing routines, renewing resources, taking time and making time and promoting the quality of the product as well as the process.

• Format: Paperback
• Language: English
• ISBN: 0829818170
• ISBN13: 9780829818178
• Release Date: January 2009
• Publisher: Pilgrim Press
• Length: 143 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.4" x 6.4" x 9.1"