Employee Management and Customer Service in the Retail Industry

by Gary Heil and Chris Thomas

Book Overview

Employee Management and Customer Service in the Retail Industry , by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

• Format: Paperback
• Language: English
• ISBN: 047172324X
• ISBN13: 9780471723240
• Release Date: August 2005
• Publisher: Wiley
• Length: 208 Pages
• Weight: 0.85 lbs.
• Dimensions: 0.5" x 7.4" x 9.1"