Effective Telephoning

by Jeremy Comfort

Effective Telephoning builds learners' confidence in making and receiving calls in English. The ten free-standing units focus on a range of skills such as preparing and structuring a call, dealing with messages and answerphones, and responding to situations in the most appropriate way. The calls take place between an American and a British company, presenting learners with a variety of language models and business styles.

• Format: Paperback
• Language: English
• ISBN: 0194570932
• ISBN13: 9780194570930
• Release Date: October 1996
• Publisher: Oxford University Press, USA
• Length: 112 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.3" x 8.4" x 10.8"