Effective Help Desk Specialist Skills

by Darril Gibson

All of today's help desk support skills, in one easy-to-understand book

The perfect beginner's guide: No help desk or support experience necessary

Covers both "soft" personal skills and "hard" technical skills

Explains the changing role of help desk professionals in the modern support center

Today, everyone depends on technology-and practically everyone needs help to use it well. Organizations deliver that assistance...

• Format: Hardcover
• Language: English
• ISBN: 0789752409
• ISBN13: 9780789752406
• Release Date: November 2014
• Publisher: Pearson It Certification
• Length: 456 Pages
• Weight: 2.40 lbs.
• Dimensions: 0.7" x 7.9" x 10.0"