Effective Customer Service: Ten Steps for Technical Professions (Neteffect)

by David L. Goetsch and Stanley B. Davis

This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0130485292
• ISBN13: 9780130485298
• Release Date: June 2003
• Publisher: Pearson
• Length: 312 Pages
• Weight: 1.08 lbs.
• Dimensions: 0.6" x 6.9" x 9.0"