Effective Apology: Mending Fences, Building Bridges, and Restoring Trust

by John Kador

Book Overview

The definitive guide to discovering the transformative power of apology Identifies the five building blocks of effective apology as well as concrete steps for accepting or rejecting apologies, ten... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1576759016
• ISBN13: 9781576759011
• Release Date: May 2009
• Publisher: Berrett-Koehler Publishers
• Length: 288 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.8" x 5.5" x 8.4"