Earn Their Loyalty: Treating Customers and Employees Like People

by Robert A. Brown

LOYAL CUSTOMERS & ENGAGED ENPLOYEES.

The dual challenge for every business. You can mandate it, standardize it, and develop policies and procedures, but it will be a constant struggle. Instead, inspire your employees who will then delight your customers.

Join businessman George Corbett in Scotland as he visits consultant Angus McTavish. Learn what doesn't work and why, and what does work and why. Learn what people need no matter what their role and how to meet those needs. Author Robert Brown, PhD, has been a business human factors consultant for almost fifty years and has written business books on leadership, Lean Thinking, and change management.

Earn Their Loyalty is a fact-filled, quick and enjoyable story. Inspired employees make for loyal customers, who will support a thriving business.

• Format: Paperback
• Language: English
• ISBN: 1453810188
• ISBN13: 9781453810187
• Release Date: October 2010
• Publisher: Createspace Independent Publishing Platform
• Length: 214 Pages
• Weight: 0.61 lbs.
• Dimensions: 0.5" x 5.5" x 8.5"