It's a tough time to be a bank. Banks were once associated with "It's a Wonderful Life." Now it's "The Big Short" and "Too Big to Fail." And they're facing a new world of greater regulation and stiffer competition. To survive, and even thrive, banks have to rebuild their brands - one customer relationship at a time. To do this, banks must rethink their approach to commercial pricing: The value they place on it; the strategies they use; the people...