e-Governance, Service Delivery and Customer Satisfaction

by Rafia Naz, Gurmeet Singh, Pathak Raghuvar Dutt

Today customers/citizens of any nation want effective, efficient and equitable services. The global problem is one where Public service delivery is in a state of dilemma and service quality appears to... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3843355207
• ISBN13: 9783843355209
• Release Date: October 2010
• Publisher: LAP Lambert Academic Publishing
• Length: 428 Pages
• Weight: 1.38 lbs.
• Dimensions: 0.9" x 6.0" x 9.0"