About the Contributor(s): Neil Pembroke is Associate Professor of Practical Theology in the School of History, Philosophy, Religion, and Classics at the University of Queensland. He is the author of The Art of Listening (2002), Working Relationships: Spirituality in Human Service and Organizational Life (2004), Renewing Pastoral Practice (2006), Moving Toward Spiritual Maturity (2007), and Pastoral Care in Worship (2010).