Digital Customer Service: Transforming Customer Experience for an On-Screen World

by Rick DeLisi and Dan Michaeli

Book Overview

Digital Customer Service is the new standard for creating a 5-star customer experience

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable...

• Format: Hardcover
• Language: English
• ISBN: 1119841909
• ISBN13: 9781119841906
• Release Date: August 2021
• Publisher: Wiley
• Length: 256 Pages
• Weight: 1.02 lbs.
• Dimensions: 1.0" x 5.9" x 9.0"