Developing Interactional Competence at the Workplace: Learning English as a Foreign Language on the Shop Floor

by Hanh Thi Nguyen and Taiane Malabarba

What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.

• Format: Hardcover
• Language: English
• ISBN: 0367646765
• ISBN13: 9780367646769
• Release Date: September 2024
• Publisher: Routledge
• Length: 294 Pages
• Weight: 1.29 lbs.
• Dimensions: 0.8" x 6.0" x 9.0"